Privacy Policy

Dyadic Consultancy Pty Ltd
ACN: 659 071 066 | ABN: 43 659 071 066
Last updated: April 2026

1. Introduction

Dyadic Consultancy Pty Ltd (we, our, us) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, and disclose your personal information when you interact with our website (www.dyadic.com.au) or engage our services.

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Identity information: name, job title, and organisation name
• Contact information: email address, phone number, and business address
• Business information: industry, current certification status, and compliance requirements
• Correspondence: enquiries, form submissions, and communications you send to us
• Technical information: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools)

We only collect sensitive information where it is reasonably necessary and with your consent or as otherwise permitted by law.

3. How We Collect Your Information

We collect personal information:

• Directly from you when you complete a contact form, book a call, or submit an eligibility enquiry on our website
• When you correspond with us by email or phone
• Automatically through website analytics tools (Google Analytics) when you visit our website
• From publicly available sources or referral partners, where applicable

4. Why We Collect and Use Your Information

We collect and use your personal information to:

• Respond to your enquiries and provide the consulting services you have requested
• Assess your eligibility for the Sovereign Discount Programme
• Send you information about ISO certification guidance and Dyadic services where you have opted in
• Improve our website and service offerings using aggregated analytics data
• Meet our legal and regulatory obligations
• Manage our business relationship with you, including invoicing and service delivery

We will not use your personal information for any purpose that is unrelated to the above without your consent.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our service providers (such as HubSpot CRM, cloud hosting providers, and accounting platforms) who assist in delivering our services — these providers are bound by confidentiality obligations
• JAS-ANZ accredited certification bodies where necessary to facilitate your certification pathway
• Government agencies or regulators where required or authorised by Australian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

All personal information is stored and processed within Australia. We do not currently disclose personal information to overseas recipients. If this changes, we will update this policy and take reasonable steps to ensure overseas recipients comply with the APPs or equivalent protections.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include:

• Secure, password-protected systems with access controls
• Encrypted data transmission (TLS/HTTPS) on our website
• Use of reputable cloud service providers with their own security programmes

While we take these precautions, no data transmission over the internet is completely secure. If you believe your personal information has been compromised, please contact us immediately.

8. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Client and business records (contact details, engagement records, invoices): 7 years
• Marketing consent records: until you unsubscribe or withdraw consent
• Website analytics data: as configured in Google Analytics (default 26 months)

When personal information is no longer required, we securely destroy or de-identify it.

9. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. Google Analytics collects anonymised data about your visit (pages viewed, time on site, referral source) and does not identify you personally.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can also manage cookies through your browser settings.

10. Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within a reasonable time (generally within 30 days). In some circumstances we may be unable to provide access — if so, we will explain why.

11. Complaints

If you believe we have not complied with this Privacy Policy or the APPs, please contact us first to give us the opportunity to resolve your concern. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact:

• Name: David New, Principal Consultant
• Email: info@dyadic.com.au
• Phone: 1300 DYADIC (1300 392 342)
• Location: Queensland, Australia

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published at www.dyadic.com.au/privacy-policy with the “last updated” date shown above. Continued use of our website after changes are posted constitutes acceptance of the revised policy.